Shipping policy

Shipping Policy

Where We Ship

We currently ship to addresses within the United States only.

Shipping Cost

Standard shipping is free on all orders. An optional Priority Processing upgrade is available at checkout for $2.95, which moves your order to the front of our fulfillment queue.

Processing Time

Orders are processed within 24 hours of purchase, Monday through Friday. Orders placed on weekends or holidays begin processing the next business day.

Delivery Time

Standard delivery takes 5-9 business days from the date of shipment. Delivery times are estimates and may be affected by carrier delays, weather, or high-volume periods.

Order Tracking

Once your order ships, you'll receive an email with a tracking number. Tracking information may take 24-48 hours to become active after you receive it. You can also track your order on our Track Order page.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at info@lucerrastore.com within 12 hours of ordering and we'll correct it if the order hasn't shipped.

Lost or Stolen Packages

If tracking shows your package as delivered but you haven't received it, check with neighbors and your building manager first, then contact us within 7 days. We'll work with the carrier to locate it or send a replacement.

Customs and Duties

As we ship domestically within the United States, no customs fees or import duties apply.

Contact

Questions about your shipment? Email info@lucerrastore.com and we'll respond within 24 hours.